OneDirectory

Profile photos in OneDirectory sync from Microsoft 365. If a photo looks wrong or out of date, it’s usually a sync-timing or caching issue.

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Microsoft propagation delay. A photo changed in Microsoft 365 can take time to appear. Photos refresh on a daily cycle in OneDirectory.

Browser cache. Do a hard refresh (Ctrl+F5, or Cmd+Shift+R on a Mac) to clear a cached image.

Where the photo comes from. You can set a photo from any Microsoft 365 app (Teams, Outlook, the admin center). If the Photo field is editable in OneDirectory, you can also upload directly.

Circle vs square crop. The crop is applied by Microsoft, so newer and older photos can look different; this originates outside OneDirectory.

- Microsoft propagation delay. A photo changed in Microsoft 365 can take time to appear. Photos refresh on a daily cycle in OneDirectory.
- Browser cache. Do a hard refresh (Ctrl+F5, or Cmd+Shift+R on a Mac) to clear a cached image.
- Where the photo comes from. You can set a photo from any Microsoft 365 app (Teams, Outlook, the admin center). If the Photo field is editable in OneDirectory, you can also upload directly.
- Circle vs square crop. The crop is applied by Microsoft, so newer and older photos can look different; this originates outside OneDirectory.

If a photo is correct in Microsoft 365 but still wrong in OneDirectory after a day and a hard refresh, contact OneDirectory Support.

<a href="https://onedirectory.com/help/en/articles/15646975-how-to-change-your-profile-photo" rel="nofollow noopener noreferrer" target="_blank">How to change your profile photo</a> · <a href="https://onedirectory.com/help/en/articles/15646974-understanding-the-microsoft-365-sync-schedule" rel="nofollow noopener noreferrer" target="_blank">Understanding the Microsoft 365 sync schedule</a>

Profile photos sync from Microsoft 365 — troubleshoot propagation delays, caching, and the circle crop.

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