OneDirectory

Move administrator access to someone else in Access — including when the previous admin has left.

How to transfer the OneDirectory admin

The org chart is built from each employee's Manager field — gaps usually mean a manager isn't set.

Fixing org chart gaps (missing managers)

The wrong people showing or missing usually comes down to filtering rules or a manual hide.

Why is someone hidden (or visible) when they shouldn't be?

OneDirectory syncs one-way from Microsoft 365 — changes appear after the next sync, not instantly.

My Microsoft 365 changes aren't appearing in OneDirectory

Profile photos sync from Microsoft 365 — troubleshoot propagation delays, caching, and the circle crop.

Why isn't a profile photo updating?

Troubleshoot a person missing from the directory — a checklist covering Entra, filtering rules, manual hiding, and sync.

Why isn't a user showing up in OneDirectory?

A field's data source decides whether it can be edited in OneDirectory and whether it syncs from Microsoft 365.

Why is a field read-only or not updating?

Hide an individual from the directory and org chart, or show someone who's currently hidden, in Directory Console → People.

How to hide or show a specific person

Yes — a one-way sync from Microsoft 365 keeps joiners, leavers, and profile changes up to date.

Does OneDirectory update automatically as people join or leave?

Removing someone who has left — automatic via Entra deactivation, or hide them manually if their account is still active.

How do I remove a former employee?

Start small before rolling out — limit the directory by domain, or contact support for a custom test group.

Can I sync only a few test users first?

OneDirectory's built-in filters cover guests, service accounts, and domains; security-group or attribute filtering is via support or roadmap.

Can I filter by security group or attribute?

Phone numbers on profiles can be click-to-call through your VoIP provider (e.g. RingCentral or Dialpad), once it's set up.

Configuring click-to-call (your VoIP dialer)

Empty offices, departments, and org units are hidden from the live directory — see all of them in Directory Console → Structure.

Why can't I see all my offices or departments?

Empty fields are hidden on profiles — a field with no data won't appear until a value is added.

Why isn't a field showing on a profile?

You can only edit fields your administrator has made editable for employees — if none are, you can't edit your profile.

Why can't I edit my profile (or only some fields)?

Editing others' profiles needs the Administrator or Directory Editor role, plus fields made editable in OneDirectory. Edit on the profile itself or in Directory Console → People.

Why can't I edit another employee's profile?

Administrators and Directory Editors can open the Directory Console; Appearance, Data Sources, Fields and Access are Administrator-only.

Why can't I access the Directory Console or its admin sections?

Greg Bennett

Answers to common questions and quick fixes — missing people, read-only fields, photos, sync delays, hiding someone, and admin access.

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